Returns Policy

WOW! Vape Castleford reserve the right to refuse exchanges if we believe that an issue has been caused by user error.

We give 14 days warranty on our products, with the exception of E Liquid, following on from that you get 1 years warrenty with the manufacturer.

Where possible at the customers request we may try to fix the problem (dependant on the problem) but please note that if you request this service it does void your manufacturer warranty.

If an issue occurs within the 14 day period we will happily offer an exchange for another product of equal value or if the replacement product costs more the customer is required to pay the difference 

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